In the '60s and '70s, my father grew a Chevrolet dealership in a small town of about 10,000 people into a thriving and successful business. People travelled around the state to buy a car from Dad, primarily because his service was so good. And they told their friends. One of Dad's mottos summed it up clearly: "Recommended by your friends."
I learned a lot from Dad about service. I have taught customer service skills to employees of Fortune 500 companies, including Universal Studios Florida, Tupperware and Hughes Supply. I even wrote a book on service.
I also make an effort to reward service whenever possible. I tip fairly well. I tell an employee's supervisor if I receive good service. I provide feedback.
As a writer, I love to know my readers enjoy my books. I hunger for feedback. I like to hear that readers have received insight, enjoyment or just a few minutes away from life's stresses, by reading what I write.
When you read a good book, consider giving feedback to the writer. Tell him what you like about his work (and, yes it really is work). Tell others about what you've read. And write a review about the book.
Like a tip to a service professional, a good review helps a writer know you liked his story, tells his superiors (publishers/agents) you enjoyed the book, and gets the word out to his customers (the reading public) that his work is worth consideration. Reviews can be offered on writers' websites, on book selling sites like Amazon, Barnes and Noble, Apple iBooks and Goodreads and on social media sites like Facebook.
Read a good book, lately? Then leave a tip and recommended it to your friends.
Write a review.
Published by Belle Isle Books
Allan Chappel enrolled in seminary to change the world, but people lied and people died, and he turned in his clerical collar for an office cubicle. Now, years later, the ghosts of his past are back to haunt him, and they're uglier and more powerful than before.
When the offices of a new medical think tank called Inc.Ubator are destroyed in a fiery blast, Allan finds himself the prime suspect and the target of an international manhunt. Forced into hiding, he sets out to find the terrorists responsible and clear his name. But his quest for answers only leads to more questions: What were the researchers at Inc.Ubator hiding? And who was willing to spill blood to keep their work a secret? Allan must stay alive long enough to untwist the truth. Unfortunately, the forces opposing him will stop at nothing to prevent the release of the 3rd Option.
"This is the kind of rare thriller that I love--one that grabs you on page one and won't let you go until the satisfying conclusion. The 3rd Option is smart and fresh, combining timely issues with thoughtful insights, relatable characters, and shocking twists. It makes you think while it makes your heart race. Bravo, Ben Sharpton...more please!"